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Privacy Policy
Last Updated: December 1, 2025
Bespoke Undertakings, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Information You Provide to Us:
- Contact Information: Name, email address, phone number, and mailing address when you submit inquiries through our contact form or schedule consultations
- Service Information: Details about your situation, needs, and preferences related to post-cremation services
- Payment Information: Billing information when you engage our services (processed securely through third-party payment processors)
- Communication Records: Correspondence with us via email, phone, or in-person consultations
Information Collected Automatically:
- Usage Data: Information about how you access and use our website
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Information: General geographic location based on IP address
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Schedule and conduct consultations
- Provide post-cremation coordination and memorial services
- Process payments and manage billing
- Communicate with you about our services, including updates and promotional materials (with your consent)
- Improve our website and services
- Comply with legal obligations and protect our rights
- Coordinate with cemeteries, veterans' affairs offices, and other service providers on your behalf
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third parties who assist us in operating our business (e.g., payment processors, email services, web hosting). These providers are contractually obligated to protect your information.
- Cemeteries and Memorial Service Providers: When necessary to coordinate placement and memorial services on your behalf
- Veterans' Affairs Offices: When coordinating veteran burial benefits with your authorization
- Legal Authorities: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, sale, or transfer of company assets (with notice to you)
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and data storage systems
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., record-keeping requirements for funeral service providers)
- Resolve disputes and enforce our agreements
- Maintain historical records of services provided
Contact form inquiries from prospective clients are retained for up to two years unless you request earlier deletion.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation on how we process your information
To exercise these rights, please contact us using the information provided at the end of this policy.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information (subject to exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
9. Third-Party Websites
Our website may contain links to third-party websites (e.g., cemetery websites, veterans' affairs resources). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Industry-Specific Considerations
As a deathcare services provider, we understand the sensitive nature of the information you share with us. We treat all client information with the utmost respect and confidentiality, consistent with professional standards in the funeral service industry.